{"id":3317,"date":"2022-01-26T10:19:18","date_gmt":"2022-01-26T15:19:18","guid":{"rendered":"https:\/\/18.117.67.246\/?page_id=3317"},"modified":"2025-09-25T15:37:25","modified_gmt":"2025-09-25T19:37:25","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.resources.kixcare.com\/fr\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"3317\" class=\"elementor elementor-3317\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t\t\t\t<section class=\"has_eae_slider elementor-section elementor-top-section elementor-element elementor-element-4bc3304 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4bc3304\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c273aaf\" data-id=\"c273aaf\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-becd606 elementor-widget elementor-widget-heading\" data-id=\"becd606\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.16.0 - 17-10-2023 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><span class=\"elementor-heading-title elementor-size-default\">FAQ<\/span>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"has_eae_slider elementor-section elementor-inner-section elementor-element elementor-element-fa5fbf0 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"fa5fbf0\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-4e42ba1\" data-id=\"4e42ba1\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4f9d85f elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"4f9d85f\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-default translation-block\"><span class=\"bgImage\">Questions<\/span> fr\u00e9quemment pos\u00e9es.<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-0393831 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"0393831\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.kixcare.com\/en\/resources\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-text\">Retour aux ressources<\/span>\n\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"has_eae_slider elementor-section elementor-top-section elementor-element elementor-element-8676732 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8676732\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e559314\" data-id=\"e559314\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f211e12 elementor-tabs-view-horizontal elementor-widget elementor-widget-tabs\" data-id=\"f211e12\" data-element_type=\"widget\" id=\"m-tabs\" data-widget_type=\"tabs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>.elementor-widget-tabs.elementor-tabs-view-vertical .elementor-tabs-wrapper{width:25%;flex-shrink:0}.elementor-widget-tabs.elementor-tabs-view-vertical .elementor-tab-desktop-title.elementor-active{border-right-style:none}.elementor-widget-tabs.elementor-tabs-view-vertical .elementor-tab-desktop-title.elementor-active:after,.elementor-widget-tabs.elementor-tabs-view-vertical .elementor-tab-desktop-title.elementor-active:before{height:999em;width:0;right:0;border-right-style:solid}.elementor-widget-tabs.elementor-tabs-view-vertical .elementor-tab-desktop-title.elementor-active:before{top:0;transform:translateY(-100%)}.elementor-widget-tabs.elementor-tabs-view-vertical .elementor-tab-desktop-title.elementor-active:after{top:100%}.elementor-widget-tabs.elementor-tabs-view-horizontal .elementor-tab-desktop-title{display:table-cell}.elementor-widget-tabs.elementor-tabs-view-horizontal .elementor-tab-desktop-title.elementor-active{border-bottom-style:none}.elementor-widget-tabs.elementor-tabs-view-horizontal .elementor-tab-desktop-title.elementor-active:after,.elementor-widget-tabs.elementor-tabs-view-horizontal .elementor-tab-desktop-title.elementor-active:before{bottom:0;height:0;width:999em;border-bottom-style:solid}.elementor-widget-tabs.elementor-tabs-view-horizontal .elementor-tab-desktop-title.elementor-active:before{right:100%}.elementor-widget-tabs.elementor-tabs-view-horizontal .elementor-tab-desktop-title.elementor-active:after{left:100%}.elementor-widget-tabs .elementor-tab-content,.elementor-widget-tabs .elementor-tab-title,.elementor-widget-tabs .elementor-tab-title:after,.elementor-widget-tabs .elementor-tab-title:before,.elementor-widget-tabs .elementor-tabs-content-wrapper{border:1px #d5d8dc}.elementor-widget-tabs .elementor-tabs{text-align:left}.elementor-widget-tabs .elementor-tabs-wrapper{overflow:hidden}.elementor-widget-tabs .elementor-tab-title{cursor:pointer;outline:var(--focus-outline,none)}.elementor-widget-tabs .elementor-tab-desktop-title{position:relative;padding:20px 25px;font-weight:700;line-height:1;border:solid transparent}.elementor-widget-tabs .elementor-tab-desktop-title.elementor-active{border-color:#d5d8dc}.elementor-widget-tabs .elementor-tab-desktop-title.elementor-active:after,.elementor-widget-tabs .elementor-tab-desktop-title.elementor-active:before{display:block;content:\"\";position:absolute}.elementor-widget-tabs .elementor-tab-desktop-title:focus-visible{border:1px solid #000}.elementor-widget-tabs .elementor-tab-mobile-title{padding:10px;cursor:pointer}.elementor-widget-tabs .elementor-tab-content{padding:20px;display:none}@media (max-width:767px){.elementor-tabs .elementor-tab-content,.elementor-tabs .elementor-tab-title{border-style:solid solid none}.elementor-tabs .elementor-tabs-wrapper{display:none}.elementor-tabs .elementor-tabs-content-wrapper{border-bottom-style:solid}.elementor-tabs .elementor-tab-content{padding:10px}}@media (min-width:768px){.elementor-widget-tabs.elementor-tabs-view-vertical .elementor-tabs{display:flex}.elementor-widget-tabs.elementor-tabs-view-vertical .elementor-tabs-wrapper{flex-direction:column}.elementor-widget-tabs.elementor-tabs-view-vertical .elementor-tabs-content-wrapper{flex-grow:1;border-style:solid solid solid none}.elementor-widget-tabs.elementor-tabs-view-horizontal .elementor-tab-content{border-style:none solid solid}.elementor-widget-tabs.elementor-tabs-alignment-center .elementor-tabs-wrapper,.elementor-widget-tabs.elementor-tabs-alignment-end .elementor-tabs-wrapper,.elementor-widget-tabs.elementor-tabs-alignment-stretch .elementor-tabs-wrapper{display:flex}.elementor-widget-tabs.elementor-tabs-alignment-center .elementor-tabs-wrapper{justify-content:center}.elementor-widget-tabs.elementor-tabs-alignment-end .elementor-tabs-wrapper{justify-content:flex-end}.elementor-widget-tabs.elementor-tabs-alignment-stretch.elementor-tabs-view-horizontal .elementor-tab-title{width:100%}.elementor-widget-tabs.elementor-tabs-alignment-stretch.elementor-tabs-view-vertical .elementor-tab-title{height:100%}.elementor-tabs .elementor-tab-mobile-title{display:none}}<\/style>\t\t<div class=\"elementor-tabs\">\n\t\t\t<div class=\"elementor-tabs-wrapper\" role=\"tablist\" >\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-2531\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"true\" data-tab=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"elementor-tab-content-2531\" aria-expanded=\"false\">Qu'est-ce que<br\/>KixCare?<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-2532\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-2532\" aria-expanded=\"false\">Comment fonctionne<br\/>KixCare?<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t<div class=\"elementor-tabs-content-wrapper\" role=\"tablist\" aria-orientation=\"vertical\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"true\" data-tab=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"elementor-tab-content-2531\" aria-expanded=\"false\">Qu'est-ce que<br\/>KixCare?<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2531\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-2531\" tabindex=\"0\" hidden=\"false\"><p>\t\t<div data-elementor-type=\"section\" data-elementor-id=\"3842\" class=\"elementor elementor-3842\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t\t\t\t\t<section class=\"has_eae_slider elementor-section elementor-top-section elementor-element elementor-element-e57b620 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e57b620\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-41d2444\" data-id=\"41d2444\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e00867c elementor-widget elementor-widget-toggle\" data-id=\"e00867c\" data-element_type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>.elementor-toggle{text-align:left}.elementor-toggle .elementor-tab-title{font-weight:700;line-height:1;margin:0;padding:15px;border-bottom:1px solid #d5d8dc;cursor:pointer;outline:none}.elementor-toggle .elementor-tab-title .elementor-toggle-icon{display:inline-block;width:1em}.elementor-toggle .elementor-tab-title .elementor-toggle-icon svg{margin-inline-start:-5px;width:1em;height:1em}.elementor-toggle .elementor-tab-title .elementor-toggle-icon.elementor-toggle-icon-right{float:right;text-align:right}.elementor-toggle .elementor-tab-title .elementor-toggle-icon.elementor-toggle-icon-left{float:left;text-align:left}.elementor-toggle .elementor-tab-title .elementor-toggle-icon .elementor-toggle-icon-closed{display:block}.elementor-toggle .elementor-tab-title .elementor-toggle-icon .elementor-toggle-icon-opened{display:none}.elementor-toggle .elementor-tab-title.elementor-active{border-bottom:none}.elementor-toggle .elementor-tab-title.elementor-active .elementor-toggle-icon-closed{display:none}.elementor-toggle .elementor-tab-title.elementor-active .elementor-toggle-icon-opened{display:block}.elementor-toggle .elementor-tab-content{padding:15px;border-bottom:1px solid #d5d8dc;display:none}@media (max-width:767px){.elementor-toggle .elementor-tab-title{padding:12px}.elementor-toggle .elementor-tab-content{padding:12px 10px}}.e-con-inner>.elementor-widget-toggle,.e-con>.elementor-widget-toggle{width:var(--container-widget-width);--flex-grow:var(--container-widget-flex-grow)}<\/style>\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h6 id=\"elementor-tab-title-2341\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-2341\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Quels services comprend mon abonnement Kix360\u00b0 ?<\/a>\n\t\t\t\t\t<\/h6>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2341\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-2341\"><p><span style=\"font-weight: 400;\">Ton <a href=\"https:\/\/kixcare.com\/solution\/kix-360\">Adh\u00e9sion \u00e0 Kix360\u00b0<\/a> vous donne un acc\u00e8s vid\u00e9o et messagerie 24h\/24 et 7j\/7 aux infirmi\u00e8res p\u00e9diatriques autoris\u00e9es soutenues par des infirmi\u00e8res praticiennes. Vous obtenez \u00e9galement\u00a0:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Visites illimit\u00e9es par famille, quel que soit le nombre d&#039;enfants !\u00a0<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Plans de soins personnalis\u00e9s pour un certain nombre de probl\u00e8mes de sant\u00e9 p\u00e9diatriques, notamment\u00a0: fi\u00e8vre, naus\u00e9es et vomissements, toux et rhume, constipation ou diarrh\u00e9e, \u00e9ruptions cutan\u00e9es, probl\u00e8mes de sant\u00e9 mentale, formulaires m\u00e9dicaux et renouvellements d&#039;ordonnances.\u00a0<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u00c9ducation des parents et soutien \u00e0 la croissance et au d\u00e9veloppement de votre enfant, y compris des pr\u00e9occupations telles que les \u00e9tapes de d\u00e9veloppement, l&#039;apprentissage de la propret\u00e9, le soutien \u00e0 la lactation et des conseils pour un sommeil sain.\u00a0<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">R\u00e9f\u00e9rences \u00e0 des p\u00e9diatres et \u00e0 d&#039;autres membres de notre \u00e9quipe de soins sp\u00e9cialis\u00e9s, au besoin.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">R\u00e9quisitions d\u2019imagerie et de travaux de laboratoire.\u00a0<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">Notez que les rendez-vous avec d\u2019autres sp\u00e9cialistes ne sont pas inclus dans la cotisation et des frais suppl\u00e9mentaires peuvent s\u2019appliquer. Voir \u00ab\u00a0Combien \u00e7a co\u00fbte\u00a0?\u00a0\u00bb ci-dessous pour plus d\u2019informations. <\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h6 id=\"elementor-tab-title-2342\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-2342\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Quels services ne sont pas inclus dans mon abonnement Kix360\u00b0 ?<\/a>\n\t\t\t\t\t<\/h6>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2342\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-2342\"><p><span style=\"font-weight: 400;\">Votre adh\u00e9sion \u00e0 Kix360\u00b0 comprend l&#039;acc\u00e8s \u00e0 de nombreux services pr\u00e9cieux, mais n&#039;inclut pas\u00a0: l&#039;acc\u00e8s 24h\/24 et 7j\/7 ou sur demande \u00e0 des m\u00e9decins ou p\u00e9diatres. Il n\u2019inclut pas non plus un acc\u00e8s imm\u00e9diat \u00e0 notre \u00e9quipe d\u2019infirmi\u00e8res praticiennes.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">Dans un premier temps, vous serez mis en contact avec une infirmi\u00e8re autoris\u00e9e et, si n\u00e9cessaire, vous serez r\u00e9f\u00e9r\u00e9 \u00e0 une infirmi\u00e8re praticienne qui pourra fournir des ordonnances, des diagnostics et des r\u00e9f\u00e9rences p\u00e9diatriques sp\u00e9cialis\u00e9es. Kix360\u00b0 est un service p\u00e9diatrique virtuel \u2013 vous ne pouvez pas prendre de rendez-vous en personne avec notre KixTeam, mais nous pouvons vous orienter vers des cliniques et\/ou des sp\u00e9cialistes en personne si n\u00e9cessaire.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h6 id=\"elementor-tab-title-2343\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-2343\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Quelle est la politique d\u2019annulation de mon rendez-vous KixOne ? <\/a>\n\t\t\t\t\t<\/h6>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2343\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-2343\"><p><span style=\"font-weight: 400;\">Nous comprenons qu&#039;il peut y avoir des circonstances ind\u00e9pendantes de votre volont\u00e9 et que vous devrez peut-\u00eatre annuler votre rendez-vous. KixCare est passionn\u00e9 par l&#039;am\u00e9lioration de l&#039;acc\u00e8s aux soins pour tous les enfants canadiens. Par courtoisie envers les autres enfants en attente de rendez-vous, lorsque vous devez annuler votre visite KixOne pour quelque raison que ce soit, veuillez le faire en envoyant un e-mail \u00e0 <\/span><a href=\"mailto:support@kixcare.com\"><span style=\"font-weight: 400;\">support@kixcare.com<\/span><\/a><span style=\"font-weight: 400;\"> et\/ou en appelant notre num\u00e9ro de t\u00e9l\u00e9phone d\u2019assistance aux soins aux patients applicable. Un remboursement peut \u00eatre disponible ou non, conform\u00e9ment \u00e0 notre politique d&#039;annulation\u00a0:<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">Vous recevrez un <\/span><b>Remboursement 100% <\/b><span style=\"font-weight: 400;\">si vous annulez un rendez-vous \u00e0<\/span><b> moins<\/b> <b>48 heures <\/b><span style=\"font-weight: 400;\">avant le d\u00e9but de votre rendez-vous.<\/span><\/p><p><span style=\"font-weight: 400;\">Vous recevrez un <\/span><b>Remboursement 50%<\/b><span style=\"font-weight: 400;\"> si vous annulez un rendez-vous entre <\/span><b>24 et 48 heures<\/b><span style=\"font-weight: 400;\"> avant le d\u00e9but de votre rendez-vous. <\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">Tous les rendez-vous annul\u00e9s <\/span><b>Dans les 24 heures<\/b><span style=\"font-weight: 400;\"> du d\u00e9but du rendez-vous (y compris les rendez-vous le jour m\u00eame, les non-pr\u00e9sentations ou les rendez-vous tardifs), sera <\/span><b>factur\u00e9 en totalit\u00e9 et ne sera pas remboursable. <\/b><span style=\"font-weight: 400;\">Si votre rendez-vous est annul\u00e9 par le professionnel de sant\u00e9, un remboursement complet sera \u00e9mis par KixCare.<\/span><\/p><p><span style=\"font-weight: 400;\">We\u2019re here to help. Please reach out to <a href=\"mailto:support@kixcare.com\">support@kixcare.com<\/a> if you have any concerns or need to discuss exceptional circumstances.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h6 id=\"elementor-tab-title-2344\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-2344\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Quelle est la politique d&#039;annulation de mon abonnement Kix360\u00b0 ?<\/a>\n\t\t\t\t\t<\/h6>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2344\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-2344\"><p><span style=\"font-weight: 400;\">Les adh\u00e9sions annuelles peuvent \u00eatre annul\u00e9es \u00e0 tout moment, cependant, aucun remboursement ne sera effectu\u00e9 pour la partie non utilis\u00e9e de l&#039;ann\u00e9e.<\/span><\/p><p><span style=\"font-weight: 400;\">Les abonnements mensuels peuvent \u00eatre annul\u00e9s \u00e0 tout moment apr\u00e8s la p\u00e9riode d&#039;initiation de trois mois. Apr\u00e8s la p\u00e9riode d&#039;initiation, les abonnements mensuels doivent \u00eatre annul\u00e9s au moins 5 jours avant le prochain cycle de facturation afin d&#039;\u00e9viter des frais suppl\u00e9mentaires. Les portions inutilis\u00e9es d\u2019un mois ne seront pas rembours\u00e9es.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">Vous et votre famille continuerez d&#039;avoir acc\u00e8s \u00e0 vos services d&#039;adh\u00e9sion Kix360\u00b0 jusqu&#039;\u00e0 votre prochaine date de facturation suivant votre annulation. <\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h6 id=\"elementor-tab-title-2345\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-2345\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Comment annuler mon rendez-vous KixOne ?<\/a>\n\t\t\t\t\t<\/h6>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2345\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-2345\"><p><span style=\"font-weight: 400;\">Vous pouvez annuler votre rendez-vous KixOne en envoyant un email \u00e0 <\/span><a href=\"mailto:support@kixcare.com\"><span style=\"font-weight: 400;\">support@kixcare.com<\/span><\/a><span style=\"font-weight: 400;\">. Vous pouvez \u00e9galement appeler pour annuler votre rendez-vous au 416-343-0061. Pour les rendez-vous au Qu\u00e9bec, veuillez appeler le 438-896-2662.<\/span><\/p><p><span style=\"font-weight: 400;\">Veuillez consulter notre politique d&#039;annulation pour plus d&#039;informations sur les frais d&#039;annulation et les remboursements.\u00a0<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h6 id=\"elementor-tab-title-2346\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-2346\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Comment annuler mon abonnement Kix360\u00b0 ?<\/a>\n\t\t\t\t\t<\/h6>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2346\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-2346\"><p><span style=\"font-weight: 400;\">Pour annuler votre adh\u00e9sion \u00e0 Kix360\u00b0, envoyez un email <a href=\"mailto:support@kixcare.com\">support@kixcare.com<\/a><\/span><span style=\"font-weight: 400;\">\u00a0et remplissez le formulaire de demande d\u2019annulation qui vous sera partag\u00e9. Notre plateforme ne prend actuellement pas en charge la fonctionnalit\u00e9 d&#039;auto-annulation.\u00a0<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h6 id=\"elementor-tab-title-2347\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"button\" aria-controls=\"elementor-tab-content-2347\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Ai-je besoin de demander une r\u00e9f\u00e9rence pour pouvoir parler \u00e0 un p\u00e9diatre ou \u00e0 un expert en p\u00e9diatrie?<\/a>\n\t\t\t\t\t<\/h6>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2347\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"region\" aria-labelledby=\"elementor-tab-title-2347\">Oui, vous aurez besoin d&#039;une r\u00e9f\u00e9rence pour parler \u00e0 un p\u00e9diatre ou \u00e0 un sp\u00e9cialiste en p\u00e9diatrie. Les infirmi\u00e8res praticiennes peuvent fournir des ordonnances, des diagnostics et des r\u00e9f\u00e9rences, y compris aux p\u00e9diatres. Veuillez noter qu&#039;au Qu\u00e9bec, les visites aux soins d&#039;urgence KixCare se font avec des p\u00e9diatres par appel vid\u00e9o. <\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h6 id=\"elementor-tab-title-2348\" class=\"elementor-tab-title\" data-tab=\"8\" role=\"button\" aria-controls=\"elementor-tab-content-2348\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Quel \u00e2ge ont les enfants que vous soignez?<\/a>\n\t\t\t\t\t<\/h6>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2348\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"8\" role=\"region\" aria-labelledby=\"elementor-tab-title-2348\">Nous traitons tous les enfants et adolescents, de 0 \u00e0 17 ans.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h6 id=\"elementor-tab-title-2349\" class=\"elementor-tab-title\" data-tab=\"9\" role=\"button\" aria-controls=\"elementor-tab-content-2349\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">\u00c0 quel moment dois-je utiliser KixCare?<\/a>\n\t\t\t\t\t<\/h6>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2349\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"9\" role=\"region\" aria-labelledby=\"elementor-tab-title-2349\"><p><span style=\"font-weight: 400;\">Notre \u00e9quipe KixCare est fi\u00e8re d&#039;offrir une formation et un soutien continus ainsi que des soins d&#039;urgence (ne mettant pas la vie en danger) de haute qualit\u00e9, s\u00fbrs et accessibles. Vous pouvez utiliser <\/span><a href=\"https:\/\/kixcare.com\/solution\/kix-360\"><span style=\"font-weight: 400;\">Kix360\u00b0<\/span><\/a><span style=\"font-weight: 400;\"> pour r\u00e9pondre \u00e0 tout probl\u00e8me de sant\u00e9 pour lequel vous vous rendriez g\u00e9n\u00e9ralement dans une clinique sans rendez-vous. Ceux-ci inclus:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Fi\u00e8vre, maladie virale, mal d&#039;oreille ou infection, yeux rouges<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Toux chronique, asthme<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Naus\u00e9e et vomissements\u00a0<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Douleurs abdominales, constipation ou diarrh\u00e9e<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u00c9ruption cutan\u00e9e, dermatologie<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Alimentation du nourrisson, coliques ou digestion<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Blessure mineure, commotion c\u00e9r\u00e9brale, entorse ou foulure<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Probl\u00e8mes de sant\u00e9 mentale ou de comportement<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Probl\u00e8mes de d\u00e9veloppement<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Performance acad\u00e9mique<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Maux de t\u00eate<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">Si nos experts en p\u00e9diatrie ne peuvent pas vous aider virtuellement, nous ferons tout notre possible pour vous diriger vers les soins en personne appropri\u00e9s pour votre enfant.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h6 id=\"elementor-tab-title-23410\" class=\"elementor-tab-title\" data-tab=\"10\" role=\"button\" aria-controls=\"elementor-tab-content-23410\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Quels fournisseurs de soins de sant\u00e9 vais-je consulter pour les soins d&#039;urgence\u00a0?<\/a>\n\t\t\t\t\t<\/h6>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-23410\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"10\" role=\"region\" aria-labelledby=\"elementor-tab-title-23410\"><p><span style=\"font-weight: 400;\">Avec <\/span><a href=\"https:\/\/kixcare.com\/solution\/kix-360\"><span style=\"font-weight: 400;\">Kix360\u00b0<\/span><\/a><span style=\"font-weight: 400;\">, vous pouvez envoyer un message ou un appel vid\u00e9o avec une infirmi\u00e8re p\u00e9diatrique autoris\u00e9e. Les rendez-vous avec les infirmi\u00e8res praticiennes se font par appels vid\u00e9o. Nos infirmi\u00e8res praticiennes peuvent vous orienter vers l\u2019un de nos p\u00e9diatres au besoin.<\/span><\/p><p><span style=\"font-weight: 400;\">Avec KixOne, votre rendez-vous se fera avec l&#039;une de nos infirmi\u00e8res praticiennes p\u00e9diatriques par appel vid\u00e9o. Nos infirmi\u00e8res praticiennes peuvent vous orienter vers des p\u00e9diatres et des p\u00e9diatres sp\u00e9cialistes au sein ou \u00e0 l\u2019ext\u00e9rieur de notre r\u00e9seau.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">Au Qu\u00e9bec, les visites de soins d&#039;urgence KixCare se font avec des p\u00e9diatres par appel vid\u00e9o. <\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h6 id=\"elementor-tab-title-23411\" class=\"elementor-tab-title\" data-tab=\"11\" role=\"button\" aria-controls=\"elementor-tab-content-23411\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Que se passe-t-il si j'ai besoin de services suppl\u00e9mentaires, comme une prescription, des analyses de laboratoire ou une recommandation \u00e0 un sp\u00e9cialiste?<\/a>\n\t\t\t\t\t<\/h6>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-23411\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"11\" role=\"region\" aria-labelledby=\"elementor-tab-title-23411\"><p>Les m\u00e9decins de KixCare sont \u00e9quip\u00e9s pour r\u00e9diger des ordonnances et fournir des r\u00e9f\u00e9rences pour des travaux de laboratoire, des soins en personne ou des services de p\u00e9diatrie. Les infirmi\u00e8res en p\u00e9diatrie de KixCare peuvent \u00e9galement r\u00e9f\u00e9rer au besoin \u00e0 d&#039;autres experts en p\u00e9diatrie.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h6 id=\"elementor-tab-title-23412\" class=\"elementor-tab-title\" data-tab=\"12\" role=\"button\" aria-controls=\"elementor-tab-content-23412\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Que se passe-t-il si j'ai d\u00e9j\u00e0 un m\u00e9decin de famille?<\/a>\n\t\t\t\t\t<\/h6>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-23412\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"12\" role=\"region\" aria-labelledby=\"elementor-tab-title-23412\">Nous comprenons que les m\u00e9decins de famille ne sont pas toujours disponibles, c&#039;est pourquoi nous accueillons les patients qui ont besoin de soins en dehors des visites chez leur prestataire habituel. Nous ne voulons pas remplacer votre m\u00e9decin de famille de confiance, nous travaillons simplement \u00e0 accro\u00eetre l&#039;acc\u00e8s \u00e0 des services p\u00e9diatriques de qualit\u00e9 pour tous les enfants canadiens !<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t<\/div>\n\t\t<\/p><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-2532\" aria-expanded=\"false\">Comment fonctionne<br\/>KixCare?<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2532\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-2532\" tabindex=\"0\" hidden=\"hidden\"><p>\t\t<div data-elementor-type=\"section\" data-elementor-id=\"3924\" class=\"elementor elementor-3924\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t\t\t\t\t<section class=\"has_eae_slider elementor-section elementor-top-section elementor-element elementor-element-7389cfe elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7389cfe\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"has_eae_slider elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5c926bd\" data-id=\"5c926bd\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3824ca2 elementor-widget elementor-widget-accordion\" data-id=\"3824ca2\" data-element_type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>.elementor-accordion{text-align:left}.elementor-accordion .elementor-accordion-item{border:1px solid #d5d8dc}.elementor-accordion .elementor-accordion-item+.elementor-accordion-item{border-top:none}.elementor-accordion .elementor-tab-title{margin:0;padding:15px 20px;font-weight:700;line-height:1;cursor:pointer;outline:none}.elementor-accordion .elementor-tab-title .elementor-accordion-icon{display:inline-block;width:1.5em}.elementor-accordion .elementor-tab-title .elementor-accordion-icon svg{width:1em;height:1em}.elementor-accordion .elementor-tab-title .elementor-accordion-icon.elementor-accordion-icon-right{float:right;text-align:right}.elementor-accordion .elementor-tab-title .elementor-accordion-icon.elementor-accordion-icon-left{float:left;text-align:left}.elementor-accordion .elementor-tab-title .elementor-accordion-icon .elementor-accordion-icon-closed{display:block}.elementor-accordion .elementor-tab-title .elementor-accordion-icon .elementor-accordion-icon-opened,.elementor-accordion .elementor-tab-title.elementor-active .elementor-accordion-icon-closed{display:none}.elementor-accordion .elementor-tab-title.elementor-active .elementor-accordion-icon-opened{display:block}.elementor-accordion .elementor-tab-content{display:none;padding:15px 20px;border-top:1px solid #d5d8dc}@media (max-width:767px){.elementor-accordion .elementor-tab-title{padding:12px 15px}.elementor-accordion .elementor-tab-title .elementor-accordion-icon{width:1.2em}.elementor-accordion .elementor-tab-content{padding:7px 15px}}.e-con-inner>.elementor-widget-accordion,.e-con>.elementor-widget-accordion{width:var(--container-widget-width);--flex-grow:var(--container-widget-flex-grow)}<\/style>\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-5881\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-5881\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Qu'est-ce que les soins virtuels?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-5881\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-5881\"><div class=\"accordion__item\" data-accordion-component=\"AccordionItem\"><div id=\"accordion__panel-raa-6\" class=\"faq__accordion-item-panel py-3\" role=\"region\" data-accordion-component=\"AccordionItemPanel\" aria-labelledby=\"accordion__heading-raa-6\"><div class=\"text-lg font-light\"><p>Les soins virtuels, \u00e9galement appel\u00e9s t\u00e9l\u00e9sant\u00e9 ou t\u00e9l\u00e9m\u00e9decine, constituent une nouvelle m\u00e9thode pour accro\u00eetre l'acc\u00e8s du public aux soins de sant\u00e9 et sont soutenus par les gouvernements provinciaux et f\u00e9d\u00e9ral dans tout le Canada. Les soins virtuels consistent en la prestation de soins de sant\u00e9 par le biais de communications audio, vid\u00e9o ou textuelles, \u00e9liminant ainsi de nombreux obstacles traditionnels aux soins de sant\u00e9.<\/p><\/div><\/div><\/div><p>En cas de doute sur le choix du professionnel qui vous convient, veuillez prendre rendez-vous pour une visite gratuite avec un p\u00e9diatre de KixCare qui pourra vous orienter vers les soins appropri\u00e9s.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-5882\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-5882\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Comment puis-je prendre un rendez-vous?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-5882\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-5882\"><div class=\"accordion__item\" data-accordion-component=\"AccordionItem\"><div id=\"accordion__panel-raa-1\" class=\"faq__accordion-item-panel py-3\" role=\"region\" data-accordion-component=\"AccordionItemPanel\" aria-labelledby=\"accordion__heading-raa-1\"><div class=\"text-lg font-light\"><div class=\"accordion__item\" data-accordion-component=\"AccordionItem\"><div id=\"accordion__panel-raa-7\" class=\"faq__accordion-item-panel py-3\" role=\"region\" data-accordion-component=\"AccordionItemPanel\" aria-labelledby=\"accordion__heading-raa-7\"><div class=\"text-lg font-light\"><p>Cliquez sur &quot;R\u00e9server des soins urgents&quot; pour rediriger vers notre portail patient. Les rendez-vous peuvent \u00eatre r\u00e9serv\u00e9s 24 heures sur 24, 7 jours sur 7, mais la disponibilit\u00e9 peut varier en fonction de nos heures d&#039;ouverture.<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-5883\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-5883\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Combien de temps dois-je attendre?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-5883\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-5883\"><div class=\"accordion__item\" data-accordion-component=\"AccordionItem\"><div id=\"accordion__panel-raa-1\" class=\"faq__accordion-item-panel py-3\" role=\"region\" data-accordion-component=\"AccordionItemPanel\" aria-labelledby=\"accordion__heading-raa-1\"><div class=\"text-lg font-light\"><p>Les m\u00e9decins de KixCare s'efforcent d'accepter les rendez-vous le jour m\u00eame, et d\u00e8s 30 minutes apr\u00e8s la r\u00e9servation. Les rendez-vous peuvent \u00eatre pris jusqu'\u00e0 7 jours avant l'heure demand\u00e9e.<\/p><\/div><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-5884\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-5884\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Combien \u00e7a co\u00fbte?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-5884\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-5884\"><div class=\"accordion__item\" data-accordion-component=\"AccordionItem\"><div id=\"accordion__panel-raa-1\" class=\"faq__accordion-item-panel py-3\" role=\"region\" data-accordion-component=\"AccordionItemPanel\" aria-labelledby=\"accordion__heading-raa-1\"><div class=\"text-lg font-light\"><p><span style=\"font-weight: 400;\">Certains services non assur\u00e9s sont fournis moyennant des frais. Nous facturons des frais pour nos services uniquement lorsqu&#039;ils ne sont pas couverts par les r\u00e9gimes d&#039;assurance maladie provinciaux.<\/span><\/p><p><span style=\"font-weight: 400;\">Une visite unique avec KixOne co\u00fbte $59. Les services KixOne sont \u00e9ligibles au remboursement sur certains comptes de d\u00e9penses de sant\u00e9. Parlez \u00e0 votre fournisseur d\u2019avantages sociaux pour confirmer les d\u00e9tails de la couverture.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">UN <\/span><a href=\"https:\/\/www.resources.kixcare.com\/fr\/kix360\/\"><span style=\"font-weight: 400;\">Kix360\u00b0<\/span><\/a><span style=\"font-weight: 400;\">\u00a0 l&#039;abonnement mensuel est de $39 par mois avec un engagement initial de 3 mois ou l&#039;abonnement annuel est de $29 par mois avec un engagement d&#039;un an par an et offre des rendez-vous illimit\u00e9s par famille.<\/span><\/p><p><span style=\"font-weight: 400;\">Les visites chez le p\u00e9diatre peuvent \u00eatre couvertes par votre r\u00e9gime d&#039;assurance maladie provincial, auquel cas il n&#039;y a aucun frais pour vous.<\/span><\/p><\/div><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-5885\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-5885\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Que faire si j'ai besoin de soins en personne ou d'un rendez-vous de suivi?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-5885\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-5885\"><div class=\"accordion__item\" data-accordion-component=\"AccordionItem\"><div id=\"accordion__panel-raa-1\" class=\"faq__accordion-item-panel py-3\" role=\"region\" data-accordion-component=\"AccordionItemPanel\" aria-labelledby=\"accordion__heading-raa-1\"><div class=\"text-lg font-light\"><div class=\"accordion__item\" data-accordion-component=\"AccordionItem\"><div id=\"accordion__panel-raa-10\" class=\"faq__accordion-item-panel py-3\" role=\"region\" data-accordion-component=\"AccordionItemPanel\" aria-labelledby=\"accordion__heading-raa-10\"><div class=\"text-lg font-light\"><p>Lorsque votre enfant est examin\u00e9 pour un probl\u00e8me m\u00e9dical n\u00e9cessitant des soins en personne ou un suivi, votre m\u00e9decin pourra vous orienter vers l'option la plus appropri\u00e9e.<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-5886\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-5886\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Est-ce que le service est disponible dans ma langue maternelle?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-5886\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-5886\"><div class=\"accordion__item\" data-accordion-component=\"AccordionItem\"><div id=\"accordion__panel-raa-1\" class=\"faq__accordion-item-panel py-3\" role=\"region\" data-accordion-component=\"AccordionItemPanel\" aria-labelledby=\"accordion__heading-raa-1\"><div class=\"text-lg font-light\"><p>KixCare a \u00e9t\u00e9 con\u00e7u pour toutes les familles canadiennes, par cons\u00e9quent, tous les formulaires en ligne et les visites de soins virtuels sont disponibles en anglais et en fran\u00e7ais. Nous sommes en train de confirmer la capacit\u00e9 de nos fournisseurs \u00e0 pratiquer dans d'autres langues - restez \u00e0 l'\u00e9coute!<\/p><\/div><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t<\/div>\n\t\t<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>FAQ - Foire aux questions. Retour aux ressources. Qu&#039;est-ce que KixCare\u00a0? Comment fonctionne KixCare\u00a0? Quels services comprend mon abonnement Kix360\u00b0\u00a0? Votre abonnement Kix360\u00b0 vous donne acc\u00e8s 24\u00a0h\/24 et 7\u00a0j\/7 \u00e0 des infirmi\u00e8res p\u00e9diatriques dipl\u00f4m\u00e9es, \u00e9paul\u00e9es par des infirmi\u00e8res praticiennes, par vid\u00e9oconf\u00e9rence et messagerie. Vous b\u00e9n\u00e9ficiez \u00e9galement de\u00a0: visites illimit\u00e9es par famille, quel que soit le nombre d&#039;enfants [\u2026]<\/p>","protected":false},"author":28,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v18.5.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>FAQs | KixCare<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"fr_CA\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQs | KixCare\" \/>\n<meta property=\"og:description\" content=\"FAQs Frequently Asked Questions. Back to Resources What is KixCare? How does KixCare work? What is KixCare? What services does my Kix360\u00b0 membership include? Your Kix360\u00b0 membership gives you 24\/7 video and messaging access to Pediatric Registered Nurses supported by Nurse Practitioners. 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Back to Resources What is KixCare? How does KixCare work? What is KixCare? What services does my Kix360\u00b0 membership include? Your Kix360\u00b0 membership gives you 24\/7 video and messaging access to Pediatric Registered Nurses supported by Nurse Practitioners. 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